Important Notice: Sky Exchange (www.skyexchg.com) operates as an online betting exchange platform. This Privacy Policy governs the collection, use, and protection of personal information of all users, agents, and partners who access our platform and services.
1. Information We Collect
Sky Exchange collects the following types of personal information when you use our platform or contact us for services:
1.1 Personal Identification Information
- Full name and contact information
- WhatsApp number used for ID creation and support
- Account username and credentials
- Bank account or UPI details for deposits and withdrawals
1.2 Usage Information
- Betting history and transaction records
- IP address and device information
- Browser type and operating system
- Pages visited and features used on our platform
1.3 Communication Records
- WhatsApp messages and support conversations
- Account-related communications
2. How We Use Your Information
We use the information collected for the following purposes:
- Account Management: Creating and managing your Sky Exchange ID, processing deposits and withdrawals, maintaining account security
- Platform Operation: Providing betting services, displaying relevant markets, processing bets and settlements
- Customer Support: Responding to queries, resolving disputes, providing technical assistance
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, protecting the integrity of our platform
- Legal Compliance: Meeting regulatory requirements and legal obligations
- Service Improvement: Analyzing usage patterns to improve platform features and user experience
3. Data Protection & Security
Sky Exchange takes data security seriously and implements the following measures to protect your personal information:
- 256-bit SSL encryption for all data transmission
- Secure server infrastructure with regular security audits
- Access controls limiting staff access to personal data
- Regular security updates and vulnerability assessments
- End-to-end encrypted WhatsApp communications for sensitive matters
While we implement strong security measures, no online platform can guarantee 100% security. We recommend users maintain strong, unique passwords and not share account credentials with anyone.
4. Information Sharing
Sky Exchange does NOT sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Legal Requirements: When required by law, court order, or government authorities
- Business Operations: With trusted service providers who assist in platform operations, under strict confidentiality agreements
- Agent Hierarchy: Your account information may be visible to your direct agent or upline agents as part of the betting exchange hierarchy structure
- Fraud Prevention: With anti-fraud systems to detect and prevent financial crime
5. Cookies & Tracking
Our website uses cookies to enhance user experience. These include:
- Essential Cookies: Required for the platform to function correctly
- Analytics Cookies: Help us understand how users interact with our platform (anonymized data)
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser. Disabling essential cookies may affect platform functionality.
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations:
- Active account data: Retained throughout the account's active life
- Transaction records: Retained for a minimum of 7 years for financial compliance
- Communication records: Retained for 2 years for dispute resolution purposes
- Inactive accounts: Data may be archived or deleted after 2 years of inactivity
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Objection: Object to certain uses of your personal data
To exercise these rights, contact us on WhatsApp with your account ID and the specific request.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
9. Age Restriction
Sky Exchange services are strictly for adults aged 18 years and above. We do not knowingly collect personal information from individuals under 18. If we discover that a minor has provided personal information, we will delete such data immediately and close the associated account.
10. Changes to This Policy
Sky Exchange reserves the right to update this Privacy Policy at any time. Significant changes will be communicated to active users via WhatsApp. Continued use of our platform after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, data requests, or concerns, contact our Data Protection team via WhatsApp. We aim to respond to all privacy inquiries within 48 hours.
Contact Privacy Team